taka7 Privacy Policy — Your Data, Protected

1. Who We Are and How to Contact Us

taka7 operates the online gaming platform accessible at taka7.bio. For any privacy-related queries, requests, or complaints, you may contact the taka7 data team via the support email displayed on this website. taka7 is committed to responding to all privacy-related communications within 14 business days.

This Privacy Policy applies to all users of taka7.bio regardless of their location in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or Cox's Bazar. The same data protection standards apply to every registered player on the taka7 platform.

2. Information We Collect

taka7 collects personal data in three ways: information you provide directly, information generated automatically by your use of the platform, and information we receive from third-party service providers. The categories of data collected include:

• Registration data: your name, date of birth, mobile number, and the mobile wallet number (bKash, Nagad, or Rocket) you use for deposits and withdrawals. Date of birth is collected solely for the purpose of verifying that you meet the 21+ age requirement.
• Identity verification documents: where KYC verification is required (for example, before a withdrawal above a specified threshold), taka7 may request a government-issued photo identification document. This data is stored securely and used solely for identity verification purposes.
• Transaction data: records of deposits, withdrawals, wagers placed, bonus claims, and game outcomes associated with your account. This data is retained for fraud prevention, dispute resolution, and regulatory compliance.
• Device and technical data: IP address, browser type, operating system, device model, and session timestamps. This data is collected automatically when you access taka7.bio and is used for security monitoring, fraud detection, and platform optimisation.
• Communications data: records of your communications with taka7 customer support, including chat logs, support ticket content, and any documents you provide during a support interaction. These records are used to resolve issues and improve service quality.

3. How We Use Your Information

Personal data collected by taka7 is processed for the following purposes only:

• Account creation and management: to register your account, authenticate your identity at login, maintain your account preferences, and process account closure requests.
• Payment processing: to credit deposits to your taka7 account, process withdrawal requests to your registered bKash, Nagad, Rocket, or Upay account, and maintain transaction records.
• Fraud and security: to detect and prevent fraudulent activity, identify duplicate accounts, investigate suspicious transactions, and protect the integrity of the taka7 platform and all its players.
• Responsible gaming: to monitor gaming patterns and identify signs of potentially harmful behaviour, apply self-imposed limits set by players, and enforce platform-level responsible gaming interventions where required.
• Customer support: to receive, track, and resolve support requests submitted by players, verify account ownership during support interactions, and improve service quality based on support interactions.

4. Legal Basis for Processing

taka7 processes personal data on the following legal bases:

• Contract performance: processing that is necessary to fulfil our contractual obligations to you as a registered player — including account administration, payment processing, and game delivery.
• Legitimate interests: processing carried out for taka7's legitimate interests in preventing fraud, ensuring platform security, and improving our service — where those interests are not overridden by your privacy rights.
• Legal obligation: processing that is required for taka7 to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and cooperation with regulatory authorities.
• Consent: for any processing activity not covered by the above bases — such as sending you optional promotional communications — taka7 will ask for your explicit consent and provide a straightforward mechanism to withdraw it at any time.

5. Data Sharing and Third Parties

taka7 does not sell personal data. We may share personal data with the following categories of third parties only to the extent necessary for the purposes described in this policy:

• Payment processors: taka7 shares the minimum data necessary with mobile payment providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) to process deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Game providers: game outcome data is shared with third-party game studios (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Ezugi, Microgaming) solely for the purpose of resolving disputes about game outcomes. These studios do not receive your personal registration data or payment data.
• Legal and regulatory authorities: taka7 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required by applicable law, a court order, or where taka7 reasonably believes disclosure is necessary to prevent fraud or protect the rights, property, or safety of taka7, its players, or third parties.

6. Cookies and Tracking Technologies

taka7 uses cookies and similar tracking technologies to operate the platform effectively and securely. The following categories of cookies are used:

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in during a gaming session and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without preventing platform access.
• Analytics cookies: taka7 uses anonymised analytics to understand how the platform is used — for example, which pages receive the most visits, average session durations, and the types of devices used by Bangladesh players. This data is aggregated and does not identify you personally.
• Fraud prevention cookies: these cookies enable taka7 to recognise your device across sessions for the purpose of detecting anomalous login patterns, flagging potential account takeover attempts, and identifying devices associated with known fraudulent activity.
• You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use taka7. Disabling analytics or fraud prevention cookies may reduce our ability to protect your account.

7. Data Retention

taka7 retains personal data for the following periods:

• Active account data: retained for the duration of your account's active status plus a minimum of 5 years following account closure, to meet anti-money laundering record-keeping requirements.
• KYC verification documents: retained for a minimum of 5 years following account closure. In jurisdictions where longer retention is mandated by applicable anti-money laundering law, the longer period applies.
• Support communications: retained for 2 years from the date of the final communication, or longer if the communication relates to an unresolved dispute or regulatory inquiry.
• Anonymised analytics data: retained indefinitely in aggregated, anonymised form that does not identify any individual player.

8. Data Security

taka7 implements technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and taka7.bio. All login sessions, deposit flows, and withdrawal requests are encrypted in transit.
• Encryption at rest for sensitive data fields including identity documents and payment references stored in taka7's databases.
• Access controls: internal access to player personal data is restricted to authorised personnel only, on a need-to-know basis. All internal access to sensitive data is logged and periodically audited.
• Incident response: in the event of a confirmed personal data breach that is likely to result in a risk to your rights and freedoms, taka7 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

9. Your Privacy Rights

As a taka7 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact taka7 support using the email displayed on this site:

• Right of access: you may request a copy of all personal data that taka7 holds about you. taka7 will provide this within 14 business days of a verified request, free of charge for the first request in any 12-month period.
• Right of rectification: if any personal data taka7 holds about you is inaccurate or incomplete, you have the right to request correction. taka7 will verify and correct the data within a reasonable timeframe.
• Right of erasure: you may request deletion of your personal data. taka7 will erase data that is no longer necessary for the purposes for which it was collected, subject to our legal obligation to retain certain records (for example, transaction records required for anti-money laundering compliance) for mandated minimum periods.

10. Children and Minors

taka7 is strictly intended for adults aged 21 and above. taka7 does not knowingly collect or process personal data relating to individuals under the age of 21. If taka7 becomes aware that personal data has been collected from a minor, taka7 will immediately close the associated account, erase the data, and — where required by applicable law — notify the relevant authority. If you are a parent or guardian and believe that a minor has registered at taka7, please contact support immediately.

• Right to object: you may object to processing carried out on the basis of taka7's legitimate interests. taka7 will consider your objection and cease the processing unless taka7 has compelling legitimate grounds to continue that override your interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to complain: if you believe taka7 has handled your personal data improperly, you have the right to raise a complaint with taka7 support. taka7 will investigate and respond within 14 business days.

11. Links to Third-Party Sites

taka7.bio does not contain links to external third-party websites. If you independently navigate away from taka7.bio to a third-party site, taka7 is not responsible for the privacy practices of that site. This Privacy Policy applies exclusively to taka7.bio and the services offered thereon.

• Right of data portability: where processing is carried out by automated means on the basis of your consent or for contract performance, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Processing restriction: you may request that taka7 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being verified following a rectification request.
• Automated decision-making: taka7 uses automated processes to detect fraud and enforce responsible gaming limits. If you believe an automated decision has significantly and adversely affected you, you have the right to request human review of that decision by contacting taka7 support.

12. Changes to This Policy

taka7 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The effective date at the top of this document will be updated whenever a material change is made. For significant changes that affect your rights, taka7 will make reasonable efforts to notify registered players via the contact information associated with their account. Continued use of taka7 following any update constitutes acceptance of the revised Privacy Policy.

13. Governing Language

This Privacy Policy is written in English. In the event of any conflict between an English version and a translated version of this policy, the English version shall prevail. taka7 makes a Bengali translation available as a convenience for players in Bangladesh; the English version remains the legally binding text.